Planned system maintenance

We’ll be closed because of essential maintenance on Saturday 11 and Sunday 12 October.

All our phone lines (including our automated payment service) will be closed, and our online Self-Serve system will also be unavailable.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Remember, if we don’t receive your monthly payment by the end of the month in which it’s due, your account could fall into arrears, and that may have a negative impact on your credit file.

Here’s a reminder of all the ways you can make a payment.