Planned system maintenance

 

All our phone lines (including our automated payment service) will be closed because of essential maintenance on Saturday 14 and Sunday 15 March.

Our online Self-Serve system will also be unavailable from 5:30pm on Friday 13 March and for all of Saturday 14 and Sunday 15 March.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Here’s a reminder of all the ways you can make a payment.

Making your monthly payment in time

If you’re paying by a method other than Direct Debit, however you send your payment, it must reach us before the end of February.

The last day of February is a Saturday. Please check the deadlines for sending your payment below. If you don’t send your payment before the relevant deadline, it won’t be applied to your account until March. That means your account could fall into arrears and your credit file may be affected.

 

When you’ll need to pay

 

Online bank transfer

Payments by bank transfer are only applied to your account from Monday to Friday, and payments received after 3.45pm won’t be added to your account until the next working day. Bank transfer payments aren’t applied to your account at the weekend.

Please ensure that you complete your transfer before 1.45pm on Friday, February 27. This should allow sufficient time for your payment to reach us by 3.45pm. If we don’t receive the payment by 3:45pm, it won’t be applied to your account until Monday 2 March, and your account could fall into arrears.

 

Using Self-Serve

If you use Self-Serve to pay by debit card you’ll need to make your payment before 5pm on Saturday February 28, or it won’t be applied to your account until the following day, and your account could fall into arrears. Payments made after 9pm on weekdays or after 5pm on Saturday or Sunday will be applied to your account the following day. There are more details on how to use Self-Serve below.

 

Calling us 

If you call us to pay by debit card, you’ll be able to use our automated payment service to make a payment until 5pm on Saturday, February 28. However, if you need to speak to an agent to make your payment, you must call before 1pm, but our lines can be busy, so we recommend you call earlier.

You can find out more about all our payment methods here.

Using Self-Serve to pay

Self-Serve is our secure online service that gives you more control over your mortgage or loan, and is available 24 hours a day, 7 days a week. With Self-Serve, you can make your monthly payments and find key information about your account and carry out many tasks online, without having to call us.

Sign in now if you’ve already registered on Self-Serve. Register now to use Self-Serve for the first time, you’ll need to register and create your secure account.

Planned system maintenance

 

All our phone lines (including our automated payment service) will be closed because of essential maintenance on Saturday 14 and Sunday 15 March.

Our online Self-Serve system will also be unavailable from 5:30pm on Friday 13 March and for all of Saturday 14 and Sunday 15 March.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Here’s a reminder of all the ways you can make a payment.

Quickly estimate your new monthly payment!

You can check the effect of a rate reduction now using our new rate change calculator.

You’ll need to know your current balance, repayment type, interest rate and remaining term. The calculator will show you how much your monthly payment is likely to change.

Use calculator

See your new rate and monthly payment in Self-Serve

If your interest rate and monthly payment are due to change at the start of the next month, you’ll find details of your new rate, payment amount and the date when this will apply.

This will be available to view after we have processed the rate change on your account. We’ll do this as soon as possible, although it can sometimes take several days.

If you call us, we won’t be able to confirm your new rate and payment until it’s also showing in Self-Serve. So, if it’s not there, please check back later.

Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Not all customers can register for Self-Serve. You can see more details on our using Self-Serve page.

Planned system maintenance

 

All our phone lines (including our automated payment service) will be closed because of essential maintenance on Saturday 14 and Sunday 15 March.

Our online Self-Serve system will also be unavailable from 5:30pm on Friday 13 March and for all of Saturday 14 and Sunday 15 March.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Here’s a reminder of all the ways you can make a payment.

Planned system maintenance

 

All our phone lines (including our automated payment service) will be closed because of essential maintenance on Saturday 14 and Sunday 15 March.

Our online Self-Serve system will also be unavailable from 5:30pm on Friday 13 March and for all of Saturday 14 and Sunday 15 March.

If you would usually sign in to Self-Serve or call us to make your monthly payment on these dates, please arrange to do so either before or after the weekend closure. We’re sorry for any inconvenience this may cause.

Here’s a reminder of all the ways you can make a payment.

Quickly estimate your new monthly payment!

You can check the effect of a rate reduction now using our new rate change calculator.

You’ll need to know your current balance, repayment type, interest rate and remaining term. The calculator will show you how much your monthly payment is likely to change.

Use calculator

See your new rate and monthly payment in Self-Serve

If your interest rate and monthly payment are due to change at the start of the next month, you’ll find details of your new rate, payment amount and the date when this will apply.

This will be available to view after we have processed the rate change on your account. We’ll do this as soon as possible, although it can sometimes take several days.

If you call us, we won’t be able to confirm your new rate and payment until it’s also showing in Self-Serve. So, if it’s not there, please check back later.

Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Not all customers can register for Self-Serve. You can see more details on our using Self-Serve page.

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