Calling us over Easter

Please note that, because of the Easter holidays, we won’t have any agents available to answer calls on Friday 3 April or Monday 6 April.

However, if you’re having problems paying your mortgage, our specialist colleagues will be available to take calls as usual from 9am to 1pm on Saturday 4 April.

If you would usually call us to make a payment around this time and need to speak to a member of our team to make your payment, you’ll need to call us before or after Easter.

You can still make a debit card payment quickly and securely without speaking to an agent — our automated payment line is now available 24 hours a day, seven days a week. Just call the usual number and follow the prompts.

You can also Sign in to Self‑Serve to make a debit card payment quickly and securely throughout the whole of Easter. See more details about how to register on our Using Self‑Serve page.

Debit card payments made after 9pm on weekdays, after 5pm on Saturdays, or after 7pm on Sundays won’t be applied to your account until the following day.